Refund Policy
Last updated: 13 May 2025
We want you to feel confident in your purchase from Salt & Remedy Homeopathy. If you need to request a return, please read the policy below.
Returns
We accept returns within 14 days of receiving your item.
To be eligible for a return:
Your item must be unopened, unused, and in its original packaging
You must provide a receipt or proof of purchase
To begin the return process, email us at hello@saltandremedy.com. Please note: returns will need to be sent to the following address:
Salt & Remedy Homeopathy
20 Catherine Street
Birkdale QLD 4159
Australia
Items sent back to us without first contacting us will not be accepted.
Damaged or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us immediately so we can make it right.
Non-Returnable Items
We do not accept returns on:
Homeopathic remedies (due to their nature as health products)
Opened or used items
Gift cards
Custom or made-to-order items (if offered in future)
If you’re unsure whether your item qualifies for a return, feel free to contact us.
Exchanges
We don’t offer direct exchanges. If you’d like a different item, please request a return first (if eligible), and then place a new order once your return is approved.
Refunds
Once your return is received and inspected, we’ll notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days.
Please note: it may take additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since your refund was approved, contact us at hello@saltandremedy.com.
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